Shipping policy

Shipping Policy

Every order ships free, worldwide. No minimum, no shipping fee at checkout, and every parcel is tracked.

How long it takes

We prepare your order within 1–2 business days. After that:

• United States: 7–14 business days
• United Kingdom and Europe: 8–15 business days
• Canada, Australia and New Zealand: 10–18 business days
• Everywhere else: 12–21 business days

These are the numbers we hold ourselves to. If your order passes the top of its range, email us and we will either re-ship it or refund you in full — your choice. We are a small shop, not Amazon: we would rather tell you the real delivery time than promise two days and let you down.

Tracking

You get a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take 3–5 days to show its first scan; that is normal and does not mean the parcel is lost. You can also paste your number on our Track Your Order page.

Where it ships from

Orders are fulfilled by our partner warehouse in Asia and shipped directly to you. We say this plainly because you deserve to know before you buy, not after. It is why shipping is free and why it takes one to three weeks.

Customs, duties and import taxes

Import duties, customs charges and carrier handling fees are not included in the price you pay at checkout. Many orders arrive with nothing to pay. If you are asked to pay any such fee at delivery, here is what to do: pay it so your parcel is released, then email the receipt (a photo is fine) to support@barkcove.com within 14 days. We refund the full amount to your original payment method, usually within 48 hours and never more than 5 business days. This applies to every country we ship to.

Australia: no customs charges apply to this item.

Changing your order before it ships

Ordered the wrong size or color? Email us within 12 hours of placing your order and we swap it before it leaves the warehouse, at no cost. After that, the 30-day exchange in our Refund Policy applies.

Wrong address

Check your address before you order — once a parcel is dispatched we cannot change it. If it comes back to us, we re-ship free to the corrected address.

Refused parcels

Please do not refuse a parcel over a customs fee: pay it and send us the receipt, we refund it. If a parcel is refused at delivery for any reason and returned to sender, we refund the order minus the return shipping actually incurred.

Damaged or missing

Photograph the parcel and email us within 14 days of delivery. Damaged, wrong or missing items are replaced or refunded. We do not ask you to ship a broken item back.

Questions: support@barkcove.com. A real person answers within 24 hours, Monday to Friday.