Shipping policy

Shipping Policy

Every order ships free, worldwide. No minimum, no shipping fee at checkout.

How long it takes

We prepare your order within 1–2 business days. After that:

  • United States: 7–14 business days
  • Canada, United Kingdom, Ireland, Australia, New Zealand: 10–18 business days
  • Europe: 10–18 business days
  • Rest of the world: 12–21 business days

These are the numbers we hold ourselves to. If your order passes the top of its range, email us and we will either re-ship it or refund you — your choice.

Tracking

You get a tracking number by email as soon as your parcel leaves the warehouse. Tracking can take 3–5 days to show its first scan; that is normal and does not mean the parcel is lost.

Where it ships from

Orders are fulfilled by our logistics partners in Asia and shipped directly to you. We say this plainly because you deserve to know before you buy, not after.

Customs, duties and import taxes

Import duties, customs charges and handling fees are not included in the price you pay at checkout, and are the responsibility of the recipient.

Whether anything is charged depends entirely on your country's own thresholds and rules, and on the carrier. Many orders arrive with nothing to pay. When a charge does apply, it is levied by your government and collected by the carrier — we never see that money and we cannot predict or refund it.

If you are unsure what applies where you live, check with your local customs authority before ordering. We would rather you know now than be surprised at the door.

Wrong address

Check your address before you order — once a parcel is dispatched we cannot change it. If it comes back to us, we re-ship free to the corrected address.

Refused parcels

If a parcel is refused at delivery, including because of an unpaid customs charge, and is returned to sender, we refund the order minus the return shipping actually incurred.

Damaged or missing

Photograph the parcel and email us within 14 days of delivery. Damaged, wrong or missing items are replaced or refunded. We do not ask you to ship a broken item back.

Questions: support@barkcove.com. We answer within 24 hours, Monday to Friday.