Refund policy
Refund Policy
30 days, for any reason
You have 30 days from delivery to tell us it is not right. You do not need to justify yourself — "my dog hates it" is a valid reason.
How to start a return
Email support@barkcove.com with your order number and, if it is a fault, a photo. We reply within 24 hours with a return address and instructions.
Do not ship anything back before you hear from us — returns sent without a confirmed address can go missing, and we cannot refund what we never receive.
Who pays for the return
- Faulty, damaged or wrong item: we pay. Often we do not even ask for it back — we just replace or refund it.
- Changed your mind: you cover the return postage. The item should come back unused and in its original packaging.
Getting your money back
Once the return is confirmed, we refund to your original payment method within 5 business days. Your bank may take a few more days to display it.
Exchanges
Wrong size? Tell us. We ship the right one and sort the first one out afterwards — you are not left waiting on a refund before you can reorder.
If you are in the European Union
You have a statutory right to withdraw within 14 days of delivery, without giving any reason. Our 30-day policy is longer and does not replace that right.
What we cannot take back
Gift cards, and items returned after 30 days. That is the whole list.