Track Your Order

Your tracking number arrives by email the moment your parcel leaves the warehouse. Check your spam folder if you cannot find it — tracking emails land there more often than they should.

Tracking shows nothing yet

That is normal for the first 3–5 days. The number is issued when the label is printed, but it only starts updating after the first carrier scan. Nothing is wrong.

Tracking has not moved in a week

Also usually normal — parcels can sit without a scan while in transit between countries. If it has been more than 10 days with no movement, email us and we will chase it.

Past the delivery window

If your order passes the top of its estimated range, email support@barkcove.com with your order number. We will re-ship it or refund you — your choice.